Service
Welcome to the service workshop of Chronos Manufactures, manufacturer of the Swiss watch brands Andre Belfort, Chrono Diamond, Mathieu Legrand, Mathis Montabon, Richtenburg and Hindenberg.
Here you will find everything you are looking for: The possibility to send in your watch for maintenance or repair via our service form, the instruction manual of your favourite watch, our customer-friendly warranty conditions as well as the most frequently asked questions for quick problem solving.
Service
Service
Welcome to the service workshop of Chronos Manufactures, manufacturer of the Swiss watch brands Andre Belfort, Chrono Diamond, Mathieu Legrand, Mathis Montabon, Richtenburg and Hindenberg.
Here you will find everything you are looking for: The possibility to send in your watch for maintenance or repair via our service form, the instruction manual of your favourite watch, our customer-friendly warranty conditions as well as the most frequently asked questions for quick problem solving.
Care and maintenance
Your watch is designed to stand the test of time. It will accompany you for a lifetime, artfully and accurately telling the time, provided you have it serviced at regular intervals. How often your watch needs servicing depends on its use and the environment in which it is worn.
Water resistance, for example, can be affected by worn seals or accidental shocks. For this reason, we recommend that you check the water resistance once a year and have a complete service carried out every 2 years. Our service centre will be happy to receive your watch and answer any questions you may have.
Repair and spare parts
In the hustle and bustle of everyday life, it can happen that your watch suffers damage, for example due to a fall. In this case, our service centre offers you all repair services around the clock. After a comprehensive check of your watch by our watchmakers, we will offer you the best possible solution - even outside the warranty period, of course.
Simply fill out our service form and we will contact you immediately. Of course, you also have the option of purchasing individual spare parts from us. You can order bracelets directly in our shop, for other spare parts please contact us.
Manuals
Correct operation of your clock is important for complete functioning. Therefore, we recommend that you read the operating instructions carefully before using your watch for the first time. Select your brand here to go to the corresponding download portal.
Guarantee
The manufacturer's warranty is valid for 2 years from the date of purchase, during which time any defective watch will be repaired free of charge.
Certain types of damage are excluded from the warranty.
If repair is not possible, the watch will be replaced with an equivalent model. A purchase receipt with date is mandatory for warranty repair requests.
You can find our detailed warranty terms here.
Frequently asked questions
Operating the watch
- How do I set my watch?
Since every watch and therefore every movement has different functions and setting options, it is best to look up the exact operation of your watch in the operating instructions. You will find them here for the respective brands:
Operating instructions - What do the waterproof specifications mean
Water depth/density Wash, Rain, Splash Showers, swimming Diving 30 metres = 3 bar Yes No No 50 Metres = 5 bars Yes No No 100 metres = 10 bar Yes Yes No 200 metres = 20 bar Yes Yes Yes
Service and repair
- My watch is defective, where can I send it?
In the event of a defect, you must send your watch to us, have it checked by our watchmakers and, if necessary, have it repaired. You can arrange this using the following service form:
Service - What does a repair cost?
In the case of a guarantee claim (watch purchased during the guarantee period and damage covered by the guarantee), repairs are generally free of charge for you. If it is not a guarantee case, the watchmakers decide between three service levels depending on the expense (Service Basic, Service Advanced and Service Premium). In this case, the price of the smallest service for the examination and preparation of the cost estimate will be charged in any case. A repair can be requested here:
Service - How long does a repair take?
Depending on the effort and availability of spare parts, a repair can take up to 8 weeks in individual cases. As a rule, however, the repair time is approx. 4 weeks.
- Where can I check my repair status?
We will always inform you automatically by e-mail about the repair status of your watch.
General questions
- Is my watch original?
The authenticity of your watch can only be determined on site by our watchmakers. An authenticity check is included in all services (Basic, Advanced, Premium). Simply fill out our service form and select "Authenticity check" as the service. Please note that an authenticity check is not a guarantee service and must always be charged for.
- What damage does the warranty cover?
The guarantee does not cover damage caused by improper use of the watch. Also excluded are consumables and wear materials such as leather straps, glasses or batteries. For the exact terms of the guarantee, please refer to the operating instructions for your watch.