Chronos Manufactures Logo

Privacy policy

 

1. ABOUT THIS PRIVACY STATEMENT

1. about this privacy statement 1.1 This is the privacy statement ("Statement") of Chronos Manufactures SA, Bundesstrasse 6, 6300 Zug, Switzerland ("Chronos Manufactures", "we", "us", "our"). Chronos Manufactures is the controller for the purposes of this Statement.

1.2 This Policy, together with our Terms of Use, forms the basis on which we process any personal data we receive in connection with your use of and interaction with this website or any other online presence managed by us, including our social media presences and our applications (collectively, the "Website"). Information on the use of cookies, pixels and social plug-ins can be found in our Notice on Cookies, Pixels and Social Plug-ins.

1.3 We will publish any changes we make to our statements on this website or notify you by email.

1.4 The currently valid declaration is dated 29.11.2023

 

2. WHAT KIND OF PERSONAL DATA ARE WE COLLECTNG?

2.1 We collect personal data that you provide to us, e.g. by completing a contact form, registering for an account, using interactive features, subscribing to a service, participating in a marketing promotion, ordering a product or service, requesting information and/or material or participating in surveys. Such personal data may consist of:

2.1.1 Contact details (e.g. name, address, email address, mobile or other telephone number);

2.1.2 Purchase and transaction data;

2.1.3 Payment information (e.g. credit card number, expiry date, authorisation number or security code, delivery address and billing address);

2.1.4 Customer service information (e.g. customer service requests, comments and repair history);

2.1.5 User name and password

2.1.6 Information about your personal or professional interests, date of birth, marital status, demographic data and experience with our products and contact preferences;

2.1.7 Photos, comments and other content you provide;

2.1.8 contact information you provide to us about friends or other people you want us to contact; and

2.1.9 information that we may receive from our third-party service providers.

2.2 We collect metadata, for example, details of your visits to the Website, such as traffic data, location data, IP address, browser information, session data, preferences, settings, weblogs and other communication data that we monitor during your interaction with the Website.

 

3. HOW DO WE PROCESS YOUR PERSONAL DATA?

3.1 We process your personal data for the purposes stated or obvious at the time of collection and

3.1.1 to which you have consented, e.g. by ticking a box; or

3.1.2 which we are obliged to do under applicable law, e.g. to fulfil data retention requirements relevant for accounting purposes; or

3.1.3 which is necessary for the performance of a contract, e.g. when you order items; or

3.1.4 for which we rely on other legitimate interests, including:

  • Gathering market intelligence, promoting products and services, communicating with you and customising offers for you;

    Delivering and improving our products or services;

    Managing customer, client, supplier and other relationships, sharing information with internal stakeholders, implementing security procedures and planning and allocating resources and budget;

    Monitoring, detecting and protecting the organisation, its systems, networks, infrastructure, computers, information, intellectual property and other rights from unwanted security incidents, unauthorised access, disclosure and acquisition of information, data and system breaches, hacking, industrial espionage and cyber-attacks;

  • Protecting and developing industry standards; sharing information about individuals or concerns that may have a negative or adverse impact; and following industry best practices; or

    Complying with industry standards, regulatory requirements and other requirements relating to fraud prevention and anti-money laundering.

4. WHAT IS THE PURPOSE OF COLLECTING YOUR PERSONAL DATA?

4.1 We process your personal data for the following purposes:

4.1.1 If you fill in a contact form with your name, email address, telephone number, preferences, etc., we will use your data to answer your questions, send you information or fulfil other tasks you ask us to do.

4.1.2 If you create an account with us, we process the data required to open this account, e.g. your name, address, email address, password, profile picture, third-party account data (if you register via your Facebook account, for example), etc., to enable you to log in and manage your account.

4.1.4 If you are already a customer, we may send you advertising about our products and services using your name and address, for example.

4.1.5 If you subscribe to a service such as our newsletter by providing us with your e-mail address and name, we will use this data to send you our newsletter.

4.1.6 If you take part in a marketing campaign, we use the data we need from you to enable your participation, e.g. to manage your invitation to an event or to determine and contact the winner of a competition.

4.1.7 When you order a product, material or service, we require and process the data necessary to fulfil your order, such as your name, telephone number, delivery address, credit card information, e-mail address, etc., in order to confirm your order, process your payment, check creditworthiness, deliver the items ordered and contact you for delivery purposes.

4.1.8 If you respond to one of our enquiries and provide us with personal data such as name, age, profession, etc., we will use this data to analyse the feedback and draw conclusions from it.

4.1.9 If you consent to receive marketing information, we will use your data to send you promotional material and other communications, to inform you about and manage your participation in special events, competitions, prize draws, programmes, offers, surveys and market research, to send you advertising for our products and services, to customise your use of the website, the marketing experience and communications according to your preferences and our terms.

4.1.10 If you interact with us on third party social networks, then we will process your data for such interactions with you on those networks (interactions on a third party social network will be subject to that network's privacy policy and terms of use).

4.1.11 We also process your personal data to comply with and enforce applicable legal requirements, our terms of use, relevant industry standards, contractual obligations and our policies.

4.2 We may process your personal data in a centralised system that enables us to improve your brand perception by tailoring our communications and marketing efforts to be as relevant and useful to you as possible (profile building). To this end, we may process, compare and supplement your personal data with data from your interaction with us or data from third parties. For example, if you provide us with your age, income, hobbies or travel activities, we may match this data with your purchasing behaviour and other information we have received from you in order to send you offers, invitations or promotions that we believe are particularly relevant to your interests.

4.3 We process metadata that we collect from you to improve our website, to analyse visitor behaviour and website usage, to conduct targeted marketing, to develop and analyse statistics and demographic data or to optimise our online presence and marketing activities.

 

5. WHO DO WE DISCLOSE YOUR PERSONAL DATA TO BE USED ON THEIR BEHALF OR CONTROL?

5.1 We may disclose your personal data to the following recipients or categories of recipients so that they can use the data on their own behalf and under their own control (controllers):

5.1.1 Our parent company: Chronos Manufactures SA, Bundesstrasse 6, 6300 Zug, Switzerland ("Chronos Manufactures");

5.1.2 Our group companies within Chronos Manufactures in the countries where our brand is present, as indicated when collecting your personal data.

5.2 We may disclose your personal data to the following recipients or categories of recipients who act on our behalf and/or as partners (processors), but limited to the purpose of fulfilling their obligations, and who are contractually obliged to maintain an adequate level of data protection when processing your personal data (e.g. to fulfil orders, deliver parcels, process credit card payments, provide customer service, send mail and email, store and process data, host websites, remove repetitive data from customer lists). e.g. to fulfil orders, deliver parcels, process credit card payments, provide customer service, send mail and email, store and process data, host websites, remove repetitive data from customer lists, analyse data, provide marketing support, conduct customer satisfaction surveys, provide personalised advertising):

5.2.1 Chronos Manufactures;

5.2.2 Our data processing centre in Switzerland;

5.2.3 Our group companies within Chronos Manufactures SA;

5.2.4 Our third party service providers.

5.3 We may disclose your personal data to an acquirer if Chronos Manufactures or substantially all of its assets are acquired by a third party, in which case personal data held by that company about its customers will be one of the transferred assets.

5.4 We may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Chronos Manufactures or any member of Chronos Manufactures SA, our customers, or others. This includes exchanging data with other companies and organisations to protect against fraud and reduce the risk of failure.

5.5 We may transfer your personal data across borders, including to countries that do not offer an adequate level of data protection according to the competent supervisory authorities, e.g. to countries that do not offer such a level according to the European Commission or the Federal Data Protection and Information Commissioner. In this case, we will ensure the adequate protection of your personal data by requiring recipients to comply with binding contractual obligations in accordance with the applicable standards approved by the competent supervisory authorities or by relying on other guarantees, such as self-certifications, approved by the competent supervisory authorities. You can contact us to obtain a copy of the contractual and other safeguards (see section 9 below).

5.6 This website may contain links to and from the websites of our partner networks, advertising partners and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we cannot be held liable or responsible for these policies. Please read the relevant privacy policy before you store any personal data on these websites.

 

6. HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

We process your personal data

until you withdraw your consent for further processing, e.g. until you unsubscribe from our newsletter or delete your account with us;

until we are sure that you are satisfied after you have contacted us, e.g. to order a catalogue, ask a question, request information, make an appointment or reservation, etc., but no longer than twelve (12) months after the last contact, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer storage period;

  • in connection with a purchase made by you or in connection with a customer service transaction in the period up to the completion of the transaction plus at least the guarantee period, to which we may add a grace period for your benefit, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer storage period;

  • for as long as you remain our business partner and for a further ten years, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer storage period;

    for as long as required by law, e.g. statutory retention obligations due to accounting or tax regulations.

7. WHEN DO WE NEED YOUR PERSONAL DATA?

If you wish to conclude a contract with us, e.g. if you order items or services, we are obliged to collect certain personal data from you so that we can conclude this contract, e.g. your name, delivery address, place of residence, payment information or contact information. If you decide not to provide us with the required information, we will not be able to conclude this contract with you.

 

8. WHAT RIGHTS DO YOU HAVE?

8.1 You have the right to

to request from us access to, rectification or erasure of your personal data;

ask us to restrict the processing of your personal data, in particular to object to the processing of your personal data for marketing purposes; and

to request that we provide you or a natural or legal person authorised by you with a digital file of your personal data (data portability).

8.2 You may withdraw your consent to the processing of your personal data for the stated purposes at any time.

8.3 To exercise the above rights, you can contact us as follows.

8.4 You also have the right to lodge a complaint with the competent authority.

 

9. HOW CAN YOU GET IN TOUCH?

If you have any questions or wish to exercise your rights, you can contact us as follows:

  • Chronos Manufactures SA, Bundesstrasse 6, 6300 Zug, Schweiz

  • info@chronos-manufactures.ch